Three VALUES You should Require from Your Outsourcing Consultant to Create VALUE.
#1 Impartial Outsourcing
Leveraging outsourced resources to create value is a powerful option for many companies, but unless the right analysis has been done the results can be value destroying. Wavestone US is agnostic about outsourcing and we are driven by our discipline to make recommendations based on rigorous fact-based analysis. In some cases, firms can deliver the greatest value to their shareholders by continuing to perform work themselves. And more and more, services are being delivered across a diverse model of multiple vendors and a combination of insourced/outsourced services. Answering the What, Who and Where questions correctly is the essence of our analysis.
#2 Provider Navigation
The ITO and BPO service provider market is crowded and differentiation is difficult. Outsourcing services, whether it is aimed at achieving greater productivity and lower cost for back-office processes, or aimed at swapping a fixed cost structure for a variably priced service based on consumption, companies are quickly learning that they can find numerous providers anxious to assume the operations. Wavestone US is not only knowledgeable about the provider capabilities and pricing, but makes it a priority to understand what providers have significantly different service models and capabilities to deliver strategic, innovative and value-adding services. It is in your best interest to ensure providers have the opportunity to showcase their ability to deliver value and not be boxed into templates that don’t allow for creativity. It is also important that your outsourcing consultants ensure providers are making a fair margin.
#3 Tailored Strategies
Wavestone US believes “non-prescriptive” approaches, developed collaboratively with service providers, result in the best outcome you want to achieve. Rather than contentiously directing providers to respond to a service delivery model that has been created for you by a consultant, we work with all providers, agnostically, to help them understand your requirements and how they can best leverage their capabilities to deliver the optimal solution that will result in value creation. Collaboration and hard business analysis always works better than creating a contentious relationship with a potential partner.
Further reading: “Outsourcing Value Leakage: How Exchange Rates Are Part of the Problem and Solution” Click here to download a complimentary copy.
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