Wavestone US
Wavestone US

Three VALUES You should Require from Your Outsourcing Consultant to Create VALUE.

#1 Impartial Outsourcing
Leveraging outsourced resources to create value is a powerful option for many companies, but unless the right analysis has been done the results can be value destroying. Wavestone US is agnostic about outsourcing and we are driven by our discipline to make recommendations based on rigorous fact-based analysis. In some cases, firms can deliver the greatest value to their shareholders by continuing to perform work themselves. And more and more, services are being delivered across a diverse model of multiple vendors and a combination of insourced/outsourced services. Answering the What, Who and Where questions correctly is the essence of our analysis.

#2 Provider Navigation
The ITO and BPO service provider market is crowded and differentiation is difficult. Outsourcing services, whether it is aimed at achieving greater productivity and lower cost for back-office processes, or aimed at swapping a fixed cost structure for a variably priced service based on consumption, companies are quickly learning that they can find numerous providers anxious to assume the operations. Wavestone US is not only knowledgeable about the provider capabilities and pricing, but makes it a priority to understand what providers have significantly different service models and capabilities to deliver strategic, innovative and value-adding services. It is in your best interest to ensure providers have the opportunity to showcase their ability to deliver value and not be boxed into templates that don’t allow for creativity. It is also important that your outsourcing consultants ensure providers are making a fair margin.

#3 Tailored Strategies
Wavestone US believes “non-prescriptive” approaches, developed collaboratively with service providers, result in the best outcome you want to achieve. Rather than contentiously directing providers to respond to a service delivery model that has been created for you by a consultant, we work with all providers, agnostically, to help them understand your requirements and how they can best leverage their capabilities to deliver the optimal solution that will result in value creation. Collaboration and hard business analysis always works better than creating a contentious relationship with a potential partner.

Further reading: “Outsourcing Value Leakage: How Exchange Rates Are Part of the Problem and Solution” Click here to download a complimentary copy.

Wavestone US

Our team is a blend of former C-suite executives and industry leaders, and high-quality talent at all levels who can tackle your most complex issues with a fresh approach. With a globally connected network of 3,000 employees, Wavestone US is designed to help you get results. All our consultants thrive on complex challenges, enjoy blazing new trails, and are committed to your organization’s success.

Benchmarking Best Practices for Value Realization

Jun 15, 2021

The COVID-19 pandemic has led many organizations to revisit their sourcing strategy in order to: recalibrate their in-house vs. outsourced portfolio, identify further value and concentration risks in the outsourced portfolio, ensure resilience of operating models (including business continuity), and identify and mitigate any compliance risks with the new ways of working.

What the CFO Needs to Know About the Convergence of ITO and BPO Services

Jun 09, 2021

Many organizations have turned to outsourcing to help with cost reduction and improve operating efficiency. Historically, we IT leaders thought of two types of outsourcing: IT Outsourcing (generally referred to as ITO) and Business Process Outsourcing (generally referred to as BPO).

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