Vendor management is increasingly becoming the primary role of IT. As the cost effectiveness, reliability, and flexibility of third-party services increase, more applications, infrastructure, and platforms are moving from in-house to the cloud. This is driving a fundamental restructuring of IT with a greater focus on building relationships with providers and working with them to deliver IT services to support the business. As this transformation takes place, IT leaders need to optimize their vendor management office (VMO) and implement initiatives for better strategic vendor management.
On this episode of Tech Talks, Wavestone US Principal Ilene Jones talks about:
- How IT should work strategically and operationally with vendors to drive business value
- What components are key to implementing an effective VMO
- How to monitor and nurture vendor relationships