Most organizations recognize the need to create positive end-user experiences through seamless IT solutions to keep their employees engaged and productive, but they’re struggling to deliver. Business users have increasingly come to expect a consumer-like experience, with concierge-like support, and post COVID-19, they’re also looking for touchless service.
How do we close the gap between end-user expectations and experiences without placing more burden on IT?
On this episode of Tech Talks, Wavestone US Managing Director David Endicott outlines:
- The key considerations involved in creating the best end-user experience
- Six qualities of enhanced tech support
- Current trends in end-user services transformation
- The importance of change leadership to ensure successful adoption