Most organizations recognize the need to create positive end-user experiences through seamless IT solutions to keep their employees engaged and productive, but they’re struggling to deliver. Business users have increasingly come to expect a consumer-like experience, with concierge-like support, and post COVID-19, they’re also looking for touchless service.

How do we close the gap between end-user expectations and experiences without placing more burden on IT?

On this episode of Tech Talks, Wavestone US Managing Director David Endicott outlines:

  • The key considerations involved in creating the best end-user experience
  • Six qualities of enhanced tech support
  • Current trends in end-user services transformation
  • The importance of change leadership to ensure successful adoption
Register now to watch full webcast