One of the largest managed care providers in the US was challenged by an antiquated IT service delivery model. Following a series of acquisitions, existing sourcing contracts with long-term vendors proved problematic and inefficient.

Download the case study and find out how WGroup:

  • Structured a multi-supplier service delivery model to dramatically increase IT service value to the business
  • Reigned in budget by shifting focus to work that extracted the fullest value from long-term service providers
  • Shifted strategic control functions back to the organization with an innovative SLA and pricing structure
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