One of the largest managed care providers in the US was challenged by an antiquated IT service delivery model. Following a series of acquisitions, existing sourcing contracts with long-term vendors proved problematic and inefficient.
Download the case study and find out how WGroup:
- Structured a multi-supplier service delivery model to dramatically increase IT service value to the business
- Reigned in budget by shifting focus to work that extracted the fullest value from long-term service providers
- Shifted strategic control functions back to the organization with an innovative SLA and pricing structure