Help ensure your cloud services management doesn’t negatively impact you or your client’s business.
Cloud managed services are critical for today’s businesses, and for IT leaders, they provide ample opportunity to cut IT spend, make the business more flexible, gain a competitive edge, and monitor daily technical issues. Client-facing cloud managed services take that opportunity even further—and with it, tremendous risk.
Because of this risk, customers and service providers need to be intentional about their contractual agreements and include special considerations about the execution and implementation of actions that can, and will, have a direct impact on customer business. In this strategy brief, we will address six areas to consider:
- Service Level Agreements
- IT Talent/Human Resources
- Cyber Security and Data Privacy services