Jeff Vail
Jeff Vail

We know how it goes. The aging systems in the company are deemed too complex and that it can never be fixed. The business opts to leave it and have IT continue to manage it in the interest of short-term gain. And the vicious cycle of technical debt continues until the business falls behind nimbler competitors.

There must be a better way.

In our new paper, Optimizing IT for Performance, one of the options that we discussed is leveraging outsourcing as a vehicle to fund modernization. This can be tremendously valuable in helping to speed up technical debt elimination, but a key lesson is that to do this right, the contract must be focused on both service delivery and modernization.

Consider a large organization that outsourced the operations of a core business process to a vendor. Anytime there was a bug or something that had to be changed, the vendor had to fix it. But they also had to spend a little time making it less complex, like reducing the number of lines of code.

Having this KPI meant that the vendor made the system more efficient while fixing a problem. As a result, the system modernized itself over time. In five years, it had been modernized without a modernization project or funding to do it. Having the right program and the right outsourcing vendor in place proved invaluable for the organization.

Whether you’re identifying cost-saving opportunities and reinvesting the savings to modernize, or if you’re modernizing as you go, technical debt minimization should be a self-funding program. IT leaders must make modernization business as usual, not a one-off project.

Struggling with Technical Debt?

Learn to drive business performance and results in the digital age with our new strategy brief. Discover the biggest barriers holding IT back and the three big questions that should be on every IT leader’s mind.

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Jeff Vail
Chief Executive Officer

As CEO, Jeff leads Wavestone US’ team of experienced consultants and plays a pivotal role in strategy development and execution for the firm. He is a top advisor and thought leader on Wavestone's range of services, spanning IT strategy, run optimization, and IT service management. With more than 20 years of experience in executive leadership functions, he has a deep understanding of what is takes to solve IT’s biggest problems: aligning with the business, lowering costs, and increasing speed and impact.

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