Wavestone US
Wavestone US

The best performing shared services operations go beyond cost efficiency and service effectiveness and focus on delivery value to the business. As part of their brand and value proposition to their internal customers, these shared services operations make “customer engagement” a critical component of their shared services strategy and delivery model.

Five simple yet informative reasons why customer engagement is so important:

  1. Clarity on what work is truly valuable and important to the customer
  2. Mutual understanding of the customer’s needs for service and information
  3. Creation of a culture where the customer feels “ownership” of services being delivered
  4. Incorporation of the customer’s perspective and experience in service improvement
  5. Prioritization of workload through demand management

Learn more about Wavestone US’ service offerings at http://www.wavestone.us/capabilities/.

 

Wavestone US

Our team is a blend of former C-suite executives and industry leaders, and high-quality talent at all levels who can tackle your most complex issues with a fresh approach. With a globally connected network of 3,000 employees, Wavestone US is designed to help you get results. All our consultants thrive on complex challenges, enjoy blazing new trails, and are committed to your organization’s success.

Benchmarking Best Practices for Value Realization

Jun 15, 2021

The COVID-19 pandemic has led many organizations to revisit their sourcing strategy in order to: recalibrate their in-house vs. outsourced portfolio, identify further value and concentration risks in the outsourced portfolio, ensure resilience of operating models (including business continuity), and identify and mitigate any compliance risks with the new ways of working.

What the CFO Needs to Know About the Convergence of ITO and BPO Services

Jun 09, 2021

Many organizations have turned to outsourcing to help with cost reduction and improve operating efficiency. Historically, we IT leaders thought of two types of outsourcing: IT Outsourcing (generally referred to as ITO) and Business Process Outsourcing (generally referred to as BPO).

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