
The best performing shared services operations go beyond cost efficiency and service effectiveness and focus on delivery value to the business. As part of their brand and value proposition to their internal customers, these shared services operations make “customer engagement” a critical component of their shared services strategy and delivery model.
Five simple yet informative reasons why customer engagement is so important:
- Clarity on what work is truly valuable and important to the customer
- Mutual understanding of the customer’s needs for service and information
- Creation of a culture where the customer feels “ownership” of services being delivered
- Incorporation of the customer’s perspective and experience in service improvement
- Prioritization of workload through demand management
Learn more about Wavestone US’ service offerings at http://www.wavestone.us/capabilities/.
Endpoint Explosion: Cybersecurity in the Hybrid Workplace Era
Mar 16, 2023
The rush to adopt hybrid work arrangements has led to a surge in endpoints as personal devices across platforms access critical systems. We’ve compiled best practices to secure endpoints across 3 areas of security architecture.
Moving in Synch: Aligning Cloud Strategy and FinOps Practices
Mar 09, 2023
Synergy between your cloud strategy and FinOps practices is essential to achieving effective cloud cost optimization. Here are 4 operational areas where cloud strategy-FinOps cohesion is vital and how to foster synergy between them.
Have a Question? Just Ask
Whether you're looking for practical advice or just plain curious, our experienced principals are here to help. Check back weekly as we publish the most interesting questions and answers right here.