In this period of recovery, companies have had to work smart and adapt quickly to deal with the business disruptions of COVID-19. There is an urgent need to acquire new capabilities and shift investment focus quickly or risk being left behind. This is where IT can be the strategic differentiator. Good IT demand management engages the business in prioritizing the delivery of work, designed to provide IT services in a manner that maximizes business value, improves visibility of true IT costs, and effectively allocates constrained IT capacity. An effective demand management operational model should be able to answer the following questions:

  • How can IT better understand, anticipate, and influence demand for services?
  • How can IT and the business better prioritize the delivery of services?
  • How can IT forecast capacity for work?
  • What’s the optimal governance process for IT projects?

Read this strategy brief to learn about the disruptive trends and best practices for demand management excellence.