The pitfall of running an outsourcing relationship purely on the contract and KPIs is that you might lose out on continuous improvement, innovation, and other valuable benefits that emerge from a successful partnership. This strategy brief proposes to move the IT world away from stringent contract conditions and promote the fostering of a collaborative environment, one in which the buyer-provider relationship can thrive and be effective throughout the lifecycle of the deal.
Download the strategy brief now to:
- Understand the key attributes that contribute to positive team play on both sides of the deal
- Learn the six key considerations to focus on when forming your bilateral governance charter
- Get started with our bilateral governance charter template