The pitfall of running an outsourcing relationship purely on the contract and KPIs is that you might lose out on continuous improvement, innovation, and other valuable benefits that emerge from a successful partnership. This strategy brief proposes to move the IT world away from stringent contract conditions and promote the fostering of a collaborative environment, one in which the buyer-provider relationship can thrive and be effective throughout the lifecycle of the deal. 

Download the strategy brief now to:

  • Understand the key attributes that contribute to positive team play on both sides of the deal
  • Learn the six key considerations to focus on when forming your bilateral governance charter
  • Get started with our bilateral governance charter template