Outsourcing Buying Behaviors Are Changing and IT Services Are Becoming More and More Commoditized—Are Service Providers in the Value Game?
Systems Integration, BPO and ITO providers are increasingly being asked to differentiate themselves through their solutions and their ability to commit to linking services to value creation. The alternative is to submit to the “low price” auction process for cookie-cutter solutions. The market is bifurcating into commoditized services that offer low value, contrasted with solutions that enhance shareholder value and allow service providers to achieve a level of intimacy with their customer, along with an acceptable level of risk and responsibility.
Wavestone US believes clients should make “fact based” selection of providers rather than an instinctual selection. Ensuring the integrity of the solution is paramount. Finding the appropriate market-pricing for the solution is somewhat less problematic. Cultural matches are important.
The logic for win-win transactions based on market pricing is obvious to us as a prerequisite for success. We do not consider sourcing deals to be procurement transactions and consider all of the dimensions of risk and relationship, including future investment impacts, skill requirements, technology upgrades and refreshes, as well as IT and business process re-design. Wavestone US works with clients to align sourcing strategy with where they envision their business in the future, rather than creating your “mess for less.”
Visit http://www.wavestone.us/capabilities/ to learn more about what Wavestone US can do for you.
4 Strategic Mistakes to Avoid When Defining Service Level Management Processes
Jun 01, 2023
Strategic errors made when defining service levels can have a detrimental, cascading effect on service level operational performance - leading to additional costs and service delays. Here are 4 strategic errors to avoid when defining service levels and instituting the SLM processes to govern them.
Optimizing the 3 Stages of Your Cloud Software Development Lifecycle
May 25, 2023
Your Cloud Optimization Strategy requires seamless coordination between optimization levers throughout the SDLC to produce and maintain effective cloud solutions. Discover best practices and improvement opportunities for each lever, where they fit in the SDLC, and how to synergize them effectively.
Have a Question? Just Ask
Whether you're looking for practical advice or just plain curious, our experienced principals are here to help. Check back weekly as we publish the most interesting questions and answers right here.