Disruptive trends are transforming the role of IT. The shift of IT decisions to business units and the pervasiveness of new service delivery models such as cloud and automation are all driving organizations towards dramatically different IT strategies and operating models. IT’s new mandate is to operate a cost-effective IT organization that is focused on driving business value.
Consistent with this new focus, core IT systems will need to be modernized, digital channels will need to be enhanced and optimized, new data and analytical platforms must be developed that directly impact business results, and greater attention must be paid to the new, digitally enhanced customer experience. These new imperatives will challenge IT organizations that have been primarily focused on “keeping the lights on”.
Wavestone consultants are well attuned to this shifting landscape and the challenges of balancing these new objectives with traditional IT performance and stability, and in fact have led and transformed many IT organizations personally. We advise our clients in the development of the right IT strategy for supporting the business, and our approach is tailored to each client’s unique business requirements, competitive environment, and technology needs.
We approach IT strategy with a 360° view of the IT function to evaluate opportunities for scale and value, keeping two questions in mind:
- Are we doing the right things?
- How do we optimize?
Our development of IT strategy is underpinned by a comprehensive evaluation of each company’s IT environment across 6 key dimensions:
Review effectiveness of mechanisms for ensuring IT strategies and priorities are aligned with the business and examine the strategic relevance of current in-flight projects.
Assess IT processes for suitability, comprehensiveness, maturity, and efficiency, identifying process gaps and redundancies against future-state requirements.
Infrastructure & Apps
Determine suitability, scalability, cost, risk and security by comparing applications and infrastructure portfolio and operations against industry best practices most relevant to each company’s strategy.
People & Organization
Assess level of skills, capabilities, and appropriateness of organization structure.
Sourcing & Contracts
Evaluate balance between internal and external sourcing and assess value potential of leveraging 3rd parties and global service delivery models. Compare current practices with industry best practices and make strategic sourcing recommendations.
Perform detailed cost analysis across IT functions and activities. Compare staffing levels, internal labor costs and third party contracts and pricing against market benchmarks and make specific cost improvement recommendations.
Wavestone integrates recommendations across all six dimensions and creates a prioritized and actionable implementation roadmap, including:
- Key implementation initiatives
- Priority-based cost savings impact
- Recommended implementation resources, requirements, and costs
- Implementation dependencies
- Risks and barriers to execution
- Proposed implementation timetable
Once the IT strategy is defined and documented and the implementation roadmap is created, Wavestone can assist each client in executing some or all of their portfolio of initiatives to ensure that strategic benefits are realized.
Keith Chappell has led corporate strategy organizations and professional services business units at major global technology corporations for over a decade.
Read More Prior to Wavestone, he headed the corporate strategy team at Unisys, overseeing an extensive turnaround program and strategic repositioning of the company. He also served as Vice President of Corporate Strategy at Lucent Technologies, led the Global Communications Applications practice within LWS Professional Services, consulted for McKinsey & Company, and worked for NASA as a space shuttle propulsion systems flight controller.
- Keith Chappell has led corporate strategy organizations and professional services business units at major global technology corporations for over a decade.
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