The IT operating model is continually evolving as new technologies, tools, and ways of working emerge across industries. More and more business leaders recognize the game-changing power of IT, which means IT has to step up in its efforts to support the enterprise as it grows and matures and meet the fast-changing needs of the business.

An IT operating model transformation is when the current structure, governance, or tools of an organization undergo a significant change for an expected benefit, such as savings from reduced costs, increases in efficiency, restructuring of teams for better alignment, and so on. For the new-age, business-driven IT leader, an IT operating model transformation is also a chance to revolutionize the organization and put it in a better position to identify new opportunities, create business value, and generate revenue and profit.

IT Operating Model

Transforming operational and organizational models


There may be events that call for a change in the way teams are structured, overseen, or governed, or events that significantly impact the way teams interact. If so, your organization may benefit from a dedicated operating model transformation program. Events that might trigger the need for an IT operating model transformation include:

/ A recent acquisition where new processes and governances might form to oversee a new team structure; savings and cost reductions can be achieved by launching a transformation to consolidate the strengths of each organization and reduce duplicities

/ A strategic decision to adopt new technologies (agile, cloud, etc.) that would revolutionize the way employees operate; integrating these technologies requires a complete transformation for how teams are structured and interact 

/ A decision to centralize or decentralize parts of an operation (i.e., end user support)

/ A move to outsource or incorporate outsourcing into the operating model


To successfully deliver an operating and organizational model transformation, Wavestone consultants use a four-pronged approach:

1. We tailor solutions to your requirements.

/ Conduct leadership interviews to discover operating model requirements

/ Involve business and applications leaders in early interviews

/ Offer zero predetermined solutions

2. We base our recommendation and solutions design on a fact-based, unbiased analysis.

/ Perform extensive data collection and analysis

/ Spend equal time and effort understanding the strengths and uniqueness of the organization

/ Offer recommendations supported by underlying facts, rationale, and benchmarking data from Wavestone (cost savings, TOM ratios, etc.)

3. We help develop and deliver a compelling business case.

/ Establish a rigorous, financially-driven business case

/ Complete a thorough assessment of required investments and related operating costs

/ Offer recommendations and financial analysis packaged to support senior management approval decisions

4. We include comprehensive change management from the beginning.

/ Senior leadership buy-in is critical during the design phase

/ Change management implications will be considered at every stage of our approach

/ The implementation plan will have a strong internal communication focus

Strategy Brief

The Four Pillars of Successful Digital Transformation

Overcome key organizational conflicts and keep your transformation agenda in check.

Featured Expert

  • Featured Expert - Doug Smith

    Doug Smith

    Managing Director

    • Doug has more than 20 years of experience as an IT leader and strategist. Before joining Wavestone US, Doug built and led the Enterprise Architecture function for McKesson, a Fortune 15 healthcare company.
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