As organizations have shifted to operating IT and business processes as-a-service, optimizing run costs becomes more critical. IT and business leaders need to determine what controlling activities must be internally delivered as they are core competencies and what work is more commoditized, more execution-focused, and may be delivered more efficiently by external suppliers.

Optimizing run costs requires an evaluation of what work should get done, where it should get done, and who should do it. These questions often guide IT and business leaders to consider IT sourcing—through managed services, staff augmentation, or shared services—so that these services can be delivered at better quality, with greater speed, and at lower cost.

Wavestone is experienced at advising clients in IT sourcing evaluations, transactions, and renewals. We believe that IT sourcing best practices must not only provide cost efficiencies but must modernize and transform the service delivery model to improve the agility and speed of IT-enabled business. Through a transformational approach to service delivery, we have delivered significant cost savings—an average of 49%—to our clients. These changes result not from “beating up” the external suppliers’ pricing, but by facilitating a collaborative approach between client and supplier that is focused on changing the work and driving out workloads.

Our IT Sourcing Strategy Methodology

Outsourcing Advisory


Strategy & Execution

Our senior talent can not only address difficult strategic topics, but are also detail-oriented for successful execution. The focus is on collaboration, solutioning, and business outcomes rather than price. Wavestone finds that overall cost reductions follow innovative solutions and good business practices.

Deep Industry Experience

Our Wavestone experts have deep industry knowledge and practical experience in IT sourcing.

Operational Leadership

Our Principals have experience on both the customer-side, running projects, and the consulting-side execution. Many are former CIOs, CFOs, consulting partners, and procurement specialists with an average of 20+ years of experience.

International Experience

Our delivery team has worked on projects across the globe.


Every organization is different, even within the same industry. Our senior consultants have navigated the most complex of these cultures.


Service delivery transformation

Our Wavestone approach to IT sourcing strategy is deliberate, meticulous, and rigorous, but not rigid. We are as invested in your success as you are. We offer realistic and referenceable outcomes backed by execution support and advise clients through the full lifecycle of IT sourcing—from request for proposal to contract—including first-time sourcing projects, contract renewals, and internal shared service functions.

Our focus areas include:

/ Business process outsourcing (BPO)

/ Infrastructure service delivery

/ Help desk, service desk, and end-user services

/ Application maintenance and support

/ Application development

/ Network and telecommunications management

/ Managed services

/ Shared services

/ Contract health check and benchmarking

We perform our own assessments and base our findings on rich data and cues from Wavestone-led deals. We only use data that is no older than 24 months, and find solutions based on contemporary costing, delivery, performance, and operational metrics tailored to your enterprise. Our experts bring practical know-how about evolving technologies, process automation, and AI solution sets, along with realistic TCO impact and IT sourcing best practices.

Most importantly, our Wavestone Principals have IT sourcing deal context based on the individuals involved in a specific arrangement, deal artifacts, and deep, long-term client and supplier relationships.

Strategy Brief

Realizing Optimal Value from Your Outsourcing Contracts

Get to the core of your outsourcing’s performance and cost issues

Featured Expert

  • Featured Expert - Bill Fowler

    Bill Fowler

    Managing Principal

    • Bill Fowler has designed and led large complex consulting engagements for Fortune 500 clients, and has worked on some of the world’s largest outsourcing agreements.
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