As enterprises evolve their IT and business process services to meet ongoing business needs, maximizing value by driving lower costs, greater agility, superior quality, and customer experience requires constant vigilance.

IT and business leaders must evaluate the work that must get done, from where it should be delivered, and who should do it – a set of decisions easier said than done!

Wavestone can help. We’ve built deep industry knowledge and practical know-how about IT and business process services models, the technologies that enable them, and the levers that leaders can pull.

Our Wavestone experts help you find sourcing solutions based on contemporary pricing, delivery, performance, and operational metrics tailored to your enterprise.


Our focus areas include:

  • Sourcing Lifecycle Support
  • Total Cost of Ownership (TCO) Optimization
  • Outsourcing Relationship Health Check, with Benchmarking
  • Services Strategy & Planning
  • Service Delivery Transformation
  • IT & Business Process Services Management
  • Program Management
  • Cloud Services Transformation & Management
  • Governance Effectiveness Improvement
  • Vendor Management Design & Implementation

Client Success Snapshots

Achieved 41% TCO savings and enhanced performance for a Global Imaging and Electronics Supplier

Saved $46 million (40%) and aligned the IT services strategy to support growth for a Fortune 500 Global Energy Firm needing an overhaul of its vendor relationships

Delivered $36 million in run-rate savings for a Fortune 100 Insurance Firm

Designed solution to yield 40% TCO reduction for a Large Integrated Healthcare Enterprise across a broad set of IT and business process services

Why our benchmarking achieves better outcomes for clients

Wavestone, in partnership with HEX Advisory, fuels its Benchmarking analysis with data from actual transactions we advised. Your results are based on Best-and-Final Offers (BAFOs) that reflect pricing and performance commitments at the conclusion of negotiations, not list prices assembled from surveys.

Additionally, our experience and expertise enable us to craft pragmatic contract schedules, relevant milestones, and favorable T&Cs that align with your objectives. With Wavestone at your side, your vendor relationships will be more effective, less troublesome, and have higher impact throughout your entire sourcing lifecycle.

You’ll achieve the service quality, responsiveness, and cost-effectiveness that fulfill and exceed your expectations.

Strategy Brief

Realizing Optimal Value from Your Outsourcing Contracts

Get to the core of your outsourcing’s performance and cost issues

Featured Expert

  • Featured Expert - Bill Fowler

    Bill Fowler

    Managing Principal

    • Bill Fowler has designed and led large complex consulting engagements for Fortune 500 clients, and has worked on some of the world’s largest outsourcing agreements.
      Read More


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